Abstract: Purpose: This paper studied the measurement invariance (MI) across web-based and paperbased surveys to evidence if both techniques of data collection can be regarded as equivalent. Design/methodology: We develop a multigroup confirmatory factor analysis (MGCF

en

Abstract: Purpose: The introduction of educational videos into university education is an indisputable reality. Numerous scientific publications have outlined the advantages to students: flexibility, motivation, encouraging self-learning, lower costs, etc. The aim of t

en

Abstract: Purpose: The aims of this study are twofold: first, it attempts to investigate service attributes in a hospital front office; and second, to identify strategies to improve those service attributes. Design/methodology: This study used integration of Quality Fu

en

Abstract: Purpose: This study explores factors that influence consumer’s purchase intention at three consumer-to-consumer (C2C) e-commerce companies in Indonesia. Design/methodology: 5 Expert opinions are used to determine the indicators of each factor and the Structur

en

Abstract: Purpose: To explore teachers’ opinions about the design and deployment of teaching materials in class, with specific focus on the implications for professional development of self-produced resources. Design/methodology: A mixed methods research design involvi

en